Reviewers walked in with very different baselines — strong verbal, weak numerical for some; the opposite for others. Coaches couldn't hand out a single review plan and expect it to fit everyone in the cohort.
The centre ran Super Tutor diagnostics in week one, used short daily drills to build a baseline, then split classes into skill groups based on weekly mock reports. Live sessions adjusted to whatever the reports flagged — instead of a fixed lecture sequence.
Most enrolled learners completed the scheduled weekly mocks — up from a smaller share in the previous paper-based cycle.
Learners attempted noticeably more practice items than they had in the paper-only cycle the centre ran the year before.
Coaches grouped reviewers by verbal, numerical, analytical, and general-information gaps instead of one catch-all class.
“The reports made weak areas visible weeks before the final review push. That's where we used to lose people — now we can intervene earlier.”
Program Lead
Civil Service Review Center
Diagnostics made grouping less guesswork, more data
Short daily drills kept reviewers consistent across the 8 weeks
Mock reports gave coaches a reason to intervene earlier, not later
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